His report goes on to note that BT Openreach is still missing its ‘Right First Time’ targets by a long way although now at 83% (up from 81%) the organisation is still short of the 98% target set.
Black says he welcomes the evolution in the Product Development and Management approach at Openreach. The new director Rob Sanders has given OTA a view of his approach going forward as being;
“I'd like to say how delighted I am to be leading the Products organisation for Openreach. With our customers increasingly using multiple products across a single common EMP platform it makes a lot of sense to have an holistic Products organisation that recognises this changing profile and so better supports the needs of our customers.
My priorities at the current time are very clear: we need to provide a far more reliable and stable EMP platform. To build confidence in our commitment to this we will implement a revised SLA/SLG scheme. Secondly, in conjunction with our customers, we need to resolve the complex issue of migrations. This is not something that I can do in isolation and a degree of compromise will be needed all round if we are to implement a solution that works for end customers. Whilst pursuing these two objectives we will also need to remain resolutely focused on our Service delivery performance to ensure the significant improvements that we have seen in recent weeks are sustained and further improved.
I have recruited Ruth Pickering to take over from Tom Maguire as the lead on LLU within Openreach, Ruth brings Industry knowledge and a real customer perspective to Openreach and I know that Ruth will be a huge asset in achieving our aims.
Looking to the future, a million lines is a fantastic achievement but this is only a milestone - I recognise that there is still a lot to do and I am looking forward to working with our Customers in an open, transparent and constructive way to further develop a thriving and successful market for unbundled loops in the UK.”
The OTA looks forward to seeing the fully integrated plan that Rob is proposing that will wrap all aspects of Product Performance into an overall plan that spans Development, Delivery, Operation, Support and Platform performance.