Andrew Skipsey for M12 says “we have been with Splicecom for over 10 years and have a large client base with many call centres. Our future will be to provide more of our own Cloud based Splicecom which we call DBX because it is Dynamic and Bridges customer sites with the cloud to improve its eXchange of communications between its people, customers and suppliers in a more resilient and flexible way. This together with Splicecom’s new British developed Omni Channel Contact Centre Solution will both give us the enhanced status and allow us to serve our new and existing customers with the best technology and support available.”
From Splicecom, Stuart Bell says “M12 Solutions are very worthy recipients of our Gold partner status. This will help give reassurance to M12’s new customers that they have the proven experience and high standards to install and support our comms software for years to come. We look forward to being part of M12’s plans to enhance their contact centre capability.”