The order is for the British made, Splicecom Maximiser phone systems as well as all the associated network services. M12 will project manage the migration from old early 90’s technology to the latest Voice over IP systems. Effectively all of the sites will appear “as one” for staff, who will be able to forward and transfer calls and also “log on” at any sites and home worker locations. The Maximiser will also allow mobile users to be joined to the system. This investment is key to Old Mill, not only improving its’ client services but to differentiate itself significantly from the competition.
Andrew Skipsey of M12 Solutions who led the bid says, “this has been a typical solution sale where we had to work closely over many months to help Old Mill feel comfortable about proceeding now. There many new technology benefits of the new system as well as Old Mill overcoming drawbacks of their old technology resulting in Old Mill enjoying a significant return on their investment. Old Mill joins a growing number of M12’s clients who deal with us as a complete single source provider for lines, calls, mobile, internet and now the new phone system and its support.”
Old Mill’s Finance Director, Ian Carlson says “we have been very impressed with the quality of the Splicecom product and level of service from the M12 team following the upgrade of the telecoms equipment in our Melksham office. We are therefore pleased to be able to follow this with a larger order for our other 3 offices. This order confirms Old Mill’s willingness to make the level of investment necessary to improve client service by embracing cutting edge technology.”