South Coast based reseller M12 has updated The Prince’s Foundation’s communication system. M12 were chosen to replace the charity’s obsolete system which, was struggling to meet the capacity levels that the charity was beginning to reach.
M12’s MD, Andrew Skipsey, originally met one of the directors of the Foundation on the Oriana cruise ship at the annual Finance Directors Forum. The Foundation initially explored the idea of upgrading their existing system yet, this was not practical as the system has been discontinued and parts have become increasingly scarce. This led to the organisation investigating their options. They needed a solution that offered flexibility, call management functionality and advanced telephony features whilst remaining cost effective.
The Foundation decided upon M12’s Splicecom solution and IT manager Ciaran Sturdy, commented; “I was very impressed with how smoothly the change took place. We didn’t have a single problem”. Ciaran was particularly impressed with the PCS50 product, a PC based soft phone that integrates your desk phone to your desktop P.C. This enables a multitude of applications such as full directory display, “Screen Popping and on screen options. Ciaran said; “It has made managing our daily activities far more productive. The PCS50 application itself is excellent; it stops our need to carry phone lists around the building. Now all our data and contacts are on screen”.
The Prince’s Foundation is an educational charity which exists to improve the quality of people’s lives by teaching and practicing timeless and ecological ways of planning, designing and building. The Charity strives for improvements in public health, in livelier and safer streets and in a more affordable lifestyle for families and individuals.