Maintel has appoined Czarina Sheikh Mathew as Customer Experience Director, tasked with ensuring Maintel continues to put customers at the heart of all operations.
The role will see Czarina lead a companywide programme reviewing and improving customer experience at every touchpoint, working with customers to develop feedback which will not only improve operations, but every aspect of a customer’s relationship with Maintel – from prospect, through to order, onto delivery and into service.
Czarina has over 25 years’ experience in customer specific roles, including Head of Customer Experience at Intrinsic which was acquired by Maintel in 2017, affording her an already comprehensive knowledge of Maintel’s customer base. Czarina will also bring experience from her previous positions at DotOnes, Advanced 365 and HP Enterprise Security Services.
“Maintel’s innovation and strive for best in class quality service played a big part in my decision to join the company”, said Czarina. “I’ve already immersed myself into the role to gain a better understanding of how we can go even further above and beyond for customers, and nurture our relationships through the delivery of excellent and trusted services.”
“We’ve always set the bar high when it comes to customer experience, and we’re excited to have in place an open and honest forum to help us continue to improve services wherever needed” said Eddie Buxton, CEO at Maintel. “Czarina’s expertise and vast experience in developing improvement plans with a customer focus makes this the perfect fit, and we’re delighted to have her on board.”
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