The Gold status, which is held by only 10 companies in the UK, is based on revenue achieved, competency and customer satisfaction. It follows on from the announcement that Maintel has become the only Avaya partner in the UK to hold all five ‘Expert’ accreditations: Networking, SME, Contact Centre, Unified Communications, and Unified Messaging.
Avaya’s prestigious partner programme is consistent worldwide, rewarding its partners for value and competency and promoting global expansion. It recognises that in order to sell Avaya solutions to their customers, partners need to demonstrate high levels of product-focused skills and service to customers. Maintel has met all the requirements, having exceeded revenue targets and achieving a customer satisfaction score in excess of 75%.
Kevin Stevens, Chief Operating Officer at Maintel, says: “An organisation’s investment in telephony and data can be significant and it’s a vital component in successful business operation. This award gives our customers reassurance about our technical skills and customer support, alongside our ability to find the best possible solution for their needs.“
Maintel is recognised as a leading independent reseller of telephony systems, offering Unified Communications (UC), Contact Centre (CC) support, and Data. Maintel’s highly-skilled UK-wide engineering team enables it to install new systems and maintain and upgrade legacy systems competitively, whilst providing an excellent level of aftercare.
Its recent acquisition of a Mobile division, which has integrated successfully into the broader business, has provided a full service offering for existing and new customers as well as strong financial results for Maintel.
Barry Tuffs, head of channels, UK and Ireland, at Avaya says: “At Avaya we focus on creating great products. We’re aware that those standards need to be replicated in the field where customers rely on good consultancy advice and robust systems, backed by excellent customer service. The fact that only 10 companies in the UK hold our Gold status underlines the high standards that have to be met to achieve it.”