Telecommunications provider, Maintel, says it is gearing up in response to increased demand for its offering to provide end-to-end converged business solutions with the emphasis on customer service.
This complements Maintel’s expertise in the break fix maintenance sector, where it has acquired an enviable reputation, whilst quietly evolving its professional services division. It has enabled the company to take advantage of the move from legacy technology to SIP (Session Initiation Protocol) networks and virtualisation as the business climate improves.
Maintel has shown sustained growth despite the challenging economy, having reported first half results for 2010 of £1.35 million pre-tax profit, up from £970,000 in the same period of the year before.
Maintel has been developing expertise in end-to-end solutions for some time and boasts nationwide resource for installation, project management, system design and implementation of tailored solutions for customers across a range of sectors, including large scale Contact Centre implementations for household brands. The company will utilise this expertise to enhance its offering through its partners.
Chief Operations Officer, Kevin Stevens, says, ”Although many businesses have held back through the recession, development in voice and data solutions has moved on and as businesses look to enhance their telecommunications they want highly-flexible SIP-based systems and a level of service that will give them business continuity.”
Maintel believes that its highly stable trading position – the 20-year-old company is well capitalised and has no debt, together with its geographic coverage with more than 100 engineers from Inverness to Truro and a genuine understanding of what customers need, will be key to servicing its partners.
The company’s independent stance enables it to offer customers an integrated multi-vendor option, combining the best elements of network provider, hardware, and hosted solutions all in-house, which has been fundamental to its growing strength and dominance in the third party arena.
“It’s much easier to extend your customer service culture into developing technologies; it’s much more difficult to establish customer service where none has existed and you lack the economies of scale and infrastructure to deliver,” says Stevens.
Maintel anticipates continuing to offer its high-quality maintenance support service. However, as SIP technology develops, it expects that more customers will opt for hosted solutions, including virtual servers, enabling maintenance and software upgrades to be managed from a single point.