Masergy has enhanced its Masergy Unified Communications as a Service (UCaaS) solution with a new collaboration with Cisco Webex. The company said this launch means enterprises can now access its hosted voice services and Webex in one complete and secure solution.
Masergy UCaaS with Cisco Webex is a cloud-based service for calling, messaging, and meeting. Masergy’s globally available voice and video calling is now integrated with the chat, file sharing, and conferencing capabilities of the Cisco Webex application. This can be paired with Masergy’s managed SD-WAN secure connectivity services to add additional reliability.
Terry Traina, CTO, Masergy, explained, “Masergy UCaaS with Cisco Webex is a fully integrated experience providing a redefined onestop-shop for both collaboration and IT needs. Masergy directly manages and operates the network and security service, so our clients can get back to doing what they do best. Since 2004, Masergy has offered UCaaS solutions based on Cisco’s technology, and our clients trust us because of our engineering expertise and our custom cloud migration support as they look to gain a more agile, intuitive environment for collaboration.”
Dave Michels, Enterprise Communications Analyst, TalkingPointz, put this launch into context. He said, “Companies of all sizes are looking for a no-hassle migration path to cloud communications. Masergy enhances the Webex solution with networking and management features that give enterprises the advanced features and support often required. This offer combines multiple services, thus reducing the burden on the customer’s IT to deliver and secure communications. It also simplifies installation and troubleshooting time. Masergy is filling a gap in the market with an integrated and wide-reaching solution encompassing collaboration technologies, global network services, and security services too.”
One management portal provides a unified view of analytics for the network, UCaaS, WAN edge devices, and application performance. Masergy also offers PSTN services as well as contact centre as a service solutions and managed security services.