mBlox, the mobile transaction network, has announced the launch of mBlox Number Checker, a short code identification tool for consumers who want to find the name and contact details of content providers using the mBlox network.
mBlox Number Checker will enable consumers to quickly contact the content providers with whom they have a query, enabling a rapid response to enquiries.
mBlox Number Checker builds on the steps mBlox has already taken in its campaign for complete compliance from its customers and is the latest initiative from the company to bring greater transparency and compliance to the premium rate market. Although complaints form an extremely small percentage of the overall volume of premium rate traffic, mBlox believes it is important to address these concerns rapidly and effectively.
Following the launch of mBlox Detect in September 2008, mBlox Number Checker is an additional active step the company has taken to strengthen compliance in the services delivered by its customers. This service only works with information providers who use mBlox’s short-codes and network and has been introduced to assist consumers and bring greater transparency to the premium rate market.
Andrew Bud, executive chairman at mBlox, commented: “mBlox takes customer care very seriously and we want to ensure all concerns are addressed in a timely and effective manner. We hold consumer trust in the highest regard and are committed to upholding PhonepayPlus regulations so that we can protect the public from harm. Compliance is of the utmost importance to the future of this industry and we take any breach of this extremely seriously.”