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Mitel Announces New Mobile-Centric Approach

Richard McBee of Mitel

Mitel has today outlined its strategic vision to address the rapidly evolving mobile-first world. The strategy is focused on eliminating technical barriers between enterprise and mobile silos and is powered by Mitel’s cloud offering.

In announcing the strategy, Mitel President and CEO Rich McBee said, “For many of us, the first thing we do in the morning is check our mobile. Increasingly everyday business communications are initiated on a handheld device rather than a desk phone or PC. Using mobile as our entry point, Mitel is leveraging rapid advances in cloud and 4G LTE mobile capabilities to give businesses and consumers better access to the mobile, collaboration and information tools they demand.”

Mitel’s says its cloud communications with its 4G LTE portfolio and service provider experience, come together in a way that enables a cloud-powered mobile enterprise to reimagine business models.

Mitel is addressing the mobile enterprise, where everyday business communication, including voice, video, presence and chat, is seamless across any device. In the mobile-first, cloud-enabled and millennial-focused world, users can decide how they connect with the device of their choice, cutting the traditional ties to the physical office environment.

Features announced include:

•Easy tap-to-connect communications and collaboration tools optimized for smartphones: Purpose-built for any smartphone device including Apple, Android, Windows or Blackberry, Mitel’s MiCollab unified communications software delivers an intuitive and consistent user interface for real-time voice, video and collaboration. This mobile-first version of MiCollab enables small, mid-size and large enterprises to deliver advanced presence, company directory, and tap-to-connect features.

•WiFi calling services in three continents: Mitel is the first mobile solution provider to deliver VoWiFi capabilities to mobile carriers in Asia, Europe and North America. With Mitel’s VoWiFi solution currently in use by Tier 1 operators such as T-Mobile US, who has over 7 million users on WiFi calling, mobile carriers can now natively deliver rich desktop-like communications capabilities to any smartphone with carrier-grade security and operational savings. Mitel’s VoWiFi solution also helps enterprise and consumer users make calls internationally over a cellular signal, leveraging WiFi as if they were local calls to avoid expensive toll and roaming charges.

•Cloud powers the mobile enterprise with expanded geographic support of multi-tenant, multi-instance cloud platforms and best path to the mobile cloud: Expanding the MiCloud platform into France, UK and Germany, Mitel is helping service providers address customer demand in key growth markets.

•Improved intelligent customer service capabilities for the more mobile and social consumer: MiContact Center, connects the mobile enterprise with the mobile consumer. MiContact Center makes delivering customer service more intelligent and mobile savvy, enabling text, chat and speech applications. Enhanced analytics and integration capabilities deliver an immersive experience as customer data integrates with IoT and/or M2M triggers.

“We are long-time users of Mitel’s communications technologies and we applaud Mitel’s strategy for the cloud-powered mobile enterprise, as well as their continued efforts to reduce and eliminate complexity of communication across networks. We all want to think mobile-first and help our employees remain connected and productive,” said Jason Spainhour, president, Mitel User Group. “We know this team has the focus and the tools necessary to make cloud, mobile and real-time applications come together in a way that will enable new features and services that can fundamentally change the way people do business.”

“Users expect rich and contextual services across the devices of their choice so that business communications deliver a consumer-like experience and mobile communications move towards a business-like experience,” said Rich McBee, president and CEO, Mitel. “The intersection of mobile and cloud communications is breaking down technical barriers and bringing us to the point where truly seamless collaboration and communications is finally achievable. Delivering that seamless experience to customers is Mitel’s mission and mandate.”

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David Dungay

Editor - Comms Business Magazine