Their portfolio now features embedded ‘presence-everywhere’ capabilities that allow employees to be more effective in the way they communicate through their PCs, phones and mobile devices with colleagues in their organisation, or as part of a federated group of external partners like suppliers or customers.
Mitel is moving presence features beyond the desk-bound, PC-centric environment of knowledge workers to allow all employees to know when and how to best contact others. The resulting communications efficiency leads to enhanced productivity, reduced costs, increased customer loyalty and new revenue potential.
“Our presence-everywhere capabilities dramatically enhance the value of IP communications,” said Doug Michaelides, Mitel’s vice-president of global marketing. “Mitel is helping customers achieve the promise of Unified Communications with our ‘presence-enabled’ applications and a desktop portfolio that allows organizations to seamlessly unify their communications thereby improving their ROI on existing IT infrastructure. Moreover, our solutions architecture means customers have the comfort of knowing that their investment decisions allow them to migrate to these new capabilities at their own pace.”
Mitel is also set to release version 8 of the 3300 IP Communications Platform (ICP). The standards-based 3300 ICP is now available in a range of operating models that deliver increased scalability, higher performance and lower cost to meet the needs of end customers in centralised, distributed, or hybrid architectures.
Running on an industry-standard Linux compute platform, the newly introduced Mitel Communications Director software offers the same call control features and functionality and application integration of other members of the 3300 ICP family and applications portfolio. It increases scale per controller to 5,000 users (65,000 users per Mitel cluster) and is ideally suited for enterprise data centers and hosted environments.
Over the coming months, Mitel will unveil several new advancements and innovations to its presence offerings that will simplify the adoption of Unified Communications in multiple environments. Based on open communications standards, the upcoming launches will feature business application integration for Unified Communications to leverage the real benefit of IP-based communications.