Motive Customer Experience Solutions from Alcatel-Lucent selected by BT

This morning, Alcatel-Lucent announced a four-year contract with BT Retail for the company’s Motive customer experience management solution. This deployment will help millions of BT’s broadband customers in the UK stay online by providing self-service capabilities, such as BT’s Desktop Help, as well as managing over five million home devices and over three million WiFi hotspots throughout the country. The contract includes a new high scale data collection and management framework called Data Collection Manager (DCM) – the first to be rolled out in EMEA. This feature enables BT to remotely monitor performance of its devices in the home and to take corrective action should potential problems be flagged up – before customers even become aware of them.

The following two tabs change content below.


Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam dignissim magna vitae dui posuere eu feugiat augue eleifend. Fusce sed tincidunt quam. Donec varius aliquam metus ut semper. Donec augue purus, feugiat interdum malesuada vel, aliquet quis massa. Nulla facilisi. Nam vel ante quam, et tincidunt dui. Maecenas venenatis libero eu nulla tincidunt et accumsan velit sodales. Nam congue mauris et felis porttitor blandit. Nam eget tempor massa. Nullam suscipit gravida eros, ac suscipit magna feugiat sit amet.

Latest posts by admin (see all)

If you have any comments please click the link
Comments 0

Leave a Comment