This morning, Alcatel-Lucent announced a four-year contract with BT Retail for the company’s Motive customer experience management solution. This deployment will help millions of BT’s broadband customers in the UK stay online by providing self-service capabilities, such as BT’s Desktop Help, as well as managing over five million home devices and over three million WiFi hotspots throughout the country. The contract includes a new high scale data collection and management framework called Data Collection Manager (DCM) – the first to be rolled out in EMEA. This feature enables BT to remotely monitor performance of its devices in the home and to take corrective action should potential problems be flagged up – before customers even become aware of them.
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