Broader portfolio of products and services, enhanced account management, service and technical support.
Voice and data networks solution provider MPS (Midland Phone Services plc) announces the acquisition of Telecall Ltd, a Panasonic PBX reseller based in Waterlooville, near Portsmouth.
The combined business now supports around 2000 Panasonic PBX under formal contract.
The sale, installation and support of Panasonic telephone systems has been a core activity at MPS since incorporation in 1991, whilst strategic organic development over the last seven years has transformed the business into an end to end, fixed and mobile voice and data systems integrator. Business partners now include Mitel, Panasonic, Cisco, Microsoft, O2, BT Openreach, KCOM and various Wholesale Internet Service Providers.
MPS has grown its business significantly by introducing a broader range of synergistic products and services to an established customer base and Managing Director, Tim Docker, believes that Telecall’s customer base will recognize the advantages of the joined up approach to fixed and mobile, voice and data networking his organization is able to deliver. Tim says “the broad MPS portfolio creates challenges in terms of account management, service and technical support where skills must be broad and deep. These challenges have been addressed at MPS by a combination of recruitment, training and development and these resources will now be available to Telecall’s customers. We will extend our “Professional Development Review and Plan Programme” to Telecall staff as well, to increase the skills our new colleagues are able to deliver.”
Former Telecall Managing Director, Mike Cross, commented “I started Telecall 30 years ago and passing the business on has been a very difficult decision. I have known MPS and Tim Docker, the Managing Director, for some years. Telecall and MPS are both long standing Panasonic Telephone System Dealers also re-selling “calls and lines”; and so there are very strong synergies. I believe that MPS is well positioned to integrate and develop Telecall and I have every faith that this acquisition will prove a great success for all concerned.”