murphx Innovative Solutions, the connectivity wholesaler has today announced the launch of their new connectivity product, VoiceStream. VoiceStream is dedicated to delivering quality assured connectivity for IP telephony applications and is said by the vendor to be the first product in the UK market place to guarantee the amount of voice channels over a broadband connection under a service level agreement.
Traditionally IP Telephony operators have struggled to set customer expectations on how many voice channels they can expect over a broadband connection. By utilising murphx’s proprietary QoS technology combined with a series of techniques to provide assured connectivity VoiceStream is set to quickly become the benchmark in broadband circuits for voice.
The public launch of the service is following the successful trial with High Wycombe based telecommunications reseller Universal Telecom, who has been trialling the service with their 5G Plus and 5G Premier products.
Michael Holland, Managing Director at Universal Group comments “We use murphx as the backbone of our IP Telephony offering in the UK, and we are very impressed with their commitment to service and customer satisfaction.”
Carl Churchill, Commercial Director at murphx comments “Having the most feature rich hosted IP solution without controlling the connectivity it uses is like building your house on sand. Telephony operators are beginning to realise they must be in a position not only to offer their clients connectivity with their hosted applications but also be in a position to guarantee the amount of channels available over the circuit, IP telephony will never be a true alternative to PSTN without it. With a service level agreement on the quality of the service VoiceStream is a first in the UK market and I’m delighted we have had the pleasure of trialling this service with an organisation with the stature and experience of Universal Telecom.”