N4Engage releases Microsoft Teams direct routing

N4Engage, Node4’s collaboration business unit, has announced the availability of its Microsoft Teams Direct Routing capability, giving customers the ability to add telephony services to Microsoft Teams.

Microsoft Teams usage has grown by 894% over the last six months, as the business landscape shifts to remote working and organisations increasingly rely on collaboration tools. While Microsoft Teams is a key player in the collaboration market, without the purchase of a phone system licence, basic functionality does not give its users telephony capabilities.

With the launch of Microsoft Teams Direct Routing capability, N4Engage – an accredited Microsoft partner and reseller – now offers its customers the use of telephony capabilities through its SIPLink trunking solution and infrastructure to connect with Microsoft Teams.

The SIPLink platform is wholly owned and managed by N4Engage and hosted in Node4’s own data centres. It provides a flexible, reliable, and feature-rich SIP platform that can be used with any SIP-compliant system – and now supports Microsoft Teams. SIPLink features such as International Numbers, bespoke routing and on-net calling between systems can now be used by Teams customers too.

“Working from home is the new normal and more businesses than ever are relying on leading collaboration tools, such as Microsoft Teams, to communicate both internally within the organisation and with customers,” commented Richard Buxton, director of N4Engage. “Adapting our SIPLink solution for Teams means our customers can make calls through Microsoft Teams, ensuring communication is quick and simple in a time when this is vital to businesses.”

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Charlotte Hathway

Charlotte is the editor of Comms Business and writes content that looks to inform and educate the Channel about the latest technology and business developments across the industry. Prior to her current role, she wrote for other MA Business titles New Electronics, Land Mobile and Critical Communications Today. Before moving into journalism, she spent five years working in public relations and has worked with various technology companies spanning telecommunications, cyber security and software development.

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