Global transportation technology giant, Uber, was in hot water last year over allegations that employees have been secretly recorded without permission. The organisation conducted over 200 ‘listening sessions’ in response to a blog post by a former Uber engineer, Susan Fowler, which alleged sexual harassment at the company. It is alleged that Uber secretly recorded these ‘listening session’ calls that were supposed to be anonymous.
Call recording in the UK is about to come under sharp scrutiny with the impending enforcement of GDPR in May 2018. Companies will have to prove verbal consent to be recorded from customers and employees, as well as the right to be forgotten, which will include removal of any call recordings that contain personally identifiable material for that customer.
Natterbox AVS Record can solve this, straight from Salesforce. Salesforce system administrators have complete control over the set up and management of AVS Record call recording policies directly though the Salesforce interface. Users can set up and manage different voice recording and archiving policies according to their business or compliance requirements. The system can provide archiving services from one month to an unlimited number of years. Voice recordings can be accessed via the relevant customer record in Salesforce Sales or Service Cloud, reducing discovery time and cost.
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