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NEC strikes global CCaaS and UCaaS agreements with Intermedia

NEC Corporation has announced a global strategic partnership with Intermedia. Together, NEC and Intermedia are launching NEC UNIVERGE BLUE CONNECT, a fully integrated and born-in-the-cloud UCaaS solution, and NEC UNIVERGE BLUE ENGAGE, a CCaaS solution for businesses of all sizes.

This partnership agreement with Intermedia represents NEC’s rapid global expansion into cloud-based communications and collaboration services.

With over 1,000 employees, 125,000 business customers, and 6,600 active channel partners, Intermedia develops and delivers tightly integrated cloud communications software. Sold primarily under private label through a large network of reseller partners and major IT distributors, Intermedia’s solutions drive the communications for businesses of all sizes – from SMB to mid-market to Fortune 1000.

NEC UNIVERGE BLUE CONNECT and ENGAGE are built on Intermedia’s proprietary technology and support will be brought to market through NEC’s partner ecosystem.

“The global NEC Group continues to be committed to helping customers solve a wide array of both business and societal issues and challenges, not the least of which is building a sustainable and more efficient society through the digital transformation of business infrastructure. This partnership for the delivery of cloud-based communications, collaboration, and contact center solutions with Intermedia allows NEC and its global network of partners to build toward a brighter future with the utmost care for quality, cost, and customer service,” said Kimihiko Fukuda, Senior Vice President, NEC Corporation and President, NEC Platforms, Ltd.

“NEC is committed to helping businesses meet the demands of today’s digital workforce through our Smart Enterprise portfolio, and we recognize that enabling customer migration to the cloud is a key component,” said Paul Kievit, President and Head of NEC Enterprise Solutions EMEA and Americas. “To support this rapid migration on a global scale, NEC aimed to team up with a born-in-the-cloud partner that could provide a best-in-class, fully-integrated suite of UCaaS and CCaaS solutions.”

Ram Menghani, SVP of Product Development for NEC Enterprise Communications Technologies, further stated, “After a comprehensive review of the market, Intermedia was the clear winner. Intermedia’s UCaaS and CCaaS solutions are elegant, intuitive, and deliver a seamless experience that allow for highly reliable and secure anytime, anywhere communications. Combining this with its unique, partner-first philosophy and impeccable support and reliability – including its 99.999% guaranteed uptime service level agreements and being the only business cloud application provider to have been certified by J.D. Power for its superior 24/7 technical support now four years in a row – made Intermedia the perfect fit for NEC.”

“It’s an incredible honor to enter into this relationship with NEC – not only because they are such a trusted leader and well-respected brand in the global unified communications space, but, like Intermedia, they also put partners first,” said Michael Gold, CEO, Intermedia. “Partners serve as the trusted IT advisors to the business community, and I’m proud that we’ve built Intermedia into the leading, partner-first cloud communications software company that it is today. Our formula has been pretty simple – first, deliver highly reliable and secure, easy-to-use and manage, feature-rich cloud applications that allow users to communicate how they want, where they want, and when they want. And then, back those products with the sales, marketing, onboarding, billing, and technical support partners need so they can focus on winning more business and earning greater top-line revenue. With this focus, Intermedia has built an active partner community that is 6,600 strong and growing. By teaming with NEC, we look forward to working together to provide our UCaaS and CCaaS solutions to help drive better communications for a broader global audience.”

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David Dungay

Editor - Comms Business Magazine