In joining the Avaya DeveloperConnection program Netcall, the developer of the Intelligent Communications Platform (ICP), an application family that includes both QueueBuster, a contact centre solution that allows callers to avoid queues, and CallMeBack, a solution that allows customers on the Web or in branch offices to connect with advisors say they can deliver exceptional customer satisfaction and improve productivity.
The Avaya DeveloperConnection program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies – including IP telephony, contact centers and mobility applications – helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.
“Membership in Avaya’s developer community will help us build our business by serving customers more efficiently and effectively,” said Richard Farrell, technical principal of Netcall. “Building on Avaya resources and working more closely with the company to deliver compliance-tested solutions to the market, we are able to reduce network complexity, improve security and reliability, and speed time to deployment so businesses can quickly realize a benefit to their bottom line.”