Cambridge based Netcall, an independent software vendor has announced that its Queuebuster callback solution for customer care operations, running on the Netcall Intelligent Communications Platform (ICP), is compliant with key IP telephony and contact centre solutions from Avaya.
Queuebuster helps businesses reduce wait times by allowing customers to leave their callback details, maintain their place in the queue and receive a return call when an agent is available. The application now is compliance-tested by Avaya for compatibility with Avaya Communication Manager 3.1 IP telephony and contact center software.
“Securing Avaya compliance for QueueBuster running on the Netcall Intelligent Communications Platform will allow us to win new business while providing our existing customers with an even more efficient and effective service,” said Richard Farrell, chief technical officer of Netcall. “By working closely with Avaya and having access to a wider range of resources, we are able to speed up deployment times and introduce new Avaya-approved products to the market, enabling our customers to improve staff productivity and customer service levels.”
Netcall is a member of the Avaya DeveloperConnection Program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.