In today’s super-connected world, consumers are becoming more and more discerning and demanding in the way they interact with businesses. Merchants are chasing the holy grail of omni-channel; providing a seamless customer experience has become paramount. Individuals are more aware of the need to protect their personal information.
SLPay was developed in collaboration with NetPay following an increase in enquiries from Silver Lining customers looking to include merchant services in their fully managed service packages. Silver Lining’s full-service wrap now includes ‘IT, telephony and merchant services’.
With the majority of businesses handling personal customer data including payment card information, Silver Lining can now provide a solution that allows customers to take necessary steps to prevent this data from falling into the wrong hands.
Carl Churchill, Managing Director at NetPay Merchant Services said, “We are excited to be working with Silver Lining, enabling them to offer a full call centre service to their customers. Helping businesses reduce their costs and administration by offering a whole host of call centre solutions including the ability to take card payments and PCI compliance from one supplier.”
Payment by phone is a huge market; in 2014 £802 billion was spent in the UK on goods and services using their debit and credit cards, a trend that is set to rise to £900 billion by 2024.
Allan Packer, Managing Director, Silver Lining says: “We place great emphasis on understanding our customers’ needs and in turn delivering strong customer service. We believe that only by listening to and understanding our customers’ communication and data requirements can we offer the right bespoke solution. We have a firm belief that the people doing the work and the relationships they have with clients are integral, and it is this people-focused approach which makes us stand apart from other business telecoms and data service providers.”
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