New Customer Services Manager at Unicom

Manchester-based Unicom has promoted Emma Scullion, 26, from Fallowfield, to Customer Services Manager. Scullion, who has a degree from Salford University in Business Studies, has worked for Unicom for 12 months and during that time has been promoted twice.

Scullion previously worked at a legal advice bureau and had also spent six months in America travelling.

“I love travelling – it’s a passion, and I’ve seen some lovely places – but there’s many more to see. I’d have to say that my six month stay in America was a big highlight though,” said Emma.

“My new role entails looking after a team of ten customer service agents who are the first port of call for business customers calling the organisation, we aim to answer each call in under 6 seconds” said Emma.

“My new responsibilities include producing statistics to monitor department performance, dealing with any delicate customer queries or issues and looking after the people in the team – making sure they have the proper training required to do the job.”

Unicom – which provides telecom, broadband and website design packages to around 70,000 small business in the UK – recruits and trains graduates on a fast track program to become its managers of the future, as well as promoting talented employees within the company.

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