The company says their Managed VoIP Service with Proactive Voice Quality Management (PVQM) provides round-the-clock IP telephony network operation and management, along with the industry's first comprehensive, real-time support for VoIP quality of service.
For companies already using VoIP, this means predictable costs and higher-quality service. For those still waiting to make the move, Managed VoIP Service with PVQM complements, says Nortel, their simple, easy-to-implement IP telephony solutions to further reduce risk.
"Ask companies what makes them hesitate to jump into voice over IP and most will give you the same reasons - voice quality, cost, and lack of skills to manage the transition," said Nigel Parnell, vice president, Network Managed Services, Nortel. "They want help dealing with these issues. They want Business Made Simple. This service can help make that happen."
Available globally from Nortel's North America Network Management Center in Raleigh, N.C., Managed VoIP Service with PVQM provides monitoring of voice quality from network to handsets with real-time notification and rapid resolution of any degradation.
Nortel is further investing in its delivery capabilities for Network Managed Services with the establishment of an Asia Network Management Center in New Delhi, India. This new centre joins the EMEA (Europe, Middle East, and Africa) Network Management Center in London and the one in Raleigh to provide Network Managed Services around the world.
Dave Millett, Director, Business Development & Marketing - Services EMEA at Nortel commented, “The UK Network Operating Centre is the basis of managed network services delivery in EMEA for Nortel. From this site we monitor multi-vendor, multi technology networks for carriers, service providers, cable operators and enterprises. In the converged environment, managing the PBX is not sufficient to ensure quality of voice. So a solution that monitors the broader environment is key to a risk-free migration to IP. The UK is also the location of for Nortel's EMEA multimedia hosting centre.”
Network Managed Services are part of the Nortel Global Services portfolio, which offers a full range of network application, implementation, and support services for end-to-end multi-vendor network.