NewVoiceMedia, who claim to be Europe’s largest Hosted Telephony Service provider, has won two awards for its industry leading customer service in two categories at the ContactCenterWorld.com Members’ Choice Awards. Voted for by customers and members, NewVoiceMedia came Best in Class Customer Service for Internet Telephony in EMEA and was awarded First Class Customer Service for Multi-channel Contact Centre Solutions.
The Members’ Choice Awards are based entirely on votes from end users and is unique as there is no judging panel. It aims to recognise organisations that provide not just solutions to contact centres, but also dedicated customer service to back it all up.
“On behalf of everyone at NewVoiceMedia, I am delighted to have won these awards” commented NewVoiceMedia CEO, Jonathan Grant. “They are testament to our 100% customer focused philosophy of developing a win-win partnership with all our clients. We were up against some formidable competitors in the market, and this shows that an ambitious and dynamic team can satisfy customers much better.”
NewVoiceMedia is at the leading-edge of highly functional, computer-enhanced telephony – it develops and markets its own range of Hosted Voice Applications for contact centres and advanced customer-to-business telephony. NVM solutions have been deployed into a diverse range of markets and customers, including Parcelforce, Payplan, Royal Mail, Thomas Cook Airlines and the BBC.