NewVoiceMedia has announced that MobileIron is using its ContactWorld technology to power targeted and consistent customer interactions to more than 6,000 customers around the globe. Dedicated to delivering the best possible experience to both customers and partners, MobileIron chose NewVoiceMedia to help increase engagement and grow business.
MobileIron helps propel enterprises into the next stage in the ongoing evolution of IT by enabling them to embrace mobility as their primary IT platform. With interest and adoption in mobile device management quickly growing, MobileIron needed a customer contact solution that could scale with them.
“At MobileIron our success relies on working with our customers and delivering the best possible support experience. We selected NewVoiceMedia because it is a powerful technology solution that allows us to do this on a global scale”, said Mike McCarron, vice president of Customer Success at MobileIron. “Seamless Salesforce integration gives our agents insight into valuable customer activity and the flexibility of the cloud allows us to quickly expand to meet our growing global needs without sacrificing customer experience”.
“Our cloud technology is ideal for delivering a consistent level of service across the globe, while being flexible and scalable as businesses grow”, said Jonathan Gale, CEO at NewVoiceMedia. “We’re excited that MobileIron chose NewVoiceMedia to deliver on its commitment to provide exceptional customer experiences”.
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