ContactWorld for Sales is a cloud customer contact solution with seamless Salesforce integration, well-suited for Six Pack Shortcuts’ high volume outbound sales needs. The technology monitors and delivers data on individual performance, so that executives can develop a dynamic picture of the company’s overall pipeline and sales performance. This includes a breakdown of data on number of calls made, length of conversations, conversions to meetings and eventual conversions – all tracked using Salesforce dashboards.
After struggling with hard phones and providers that didn’t integrate with Salesforce, Six Pack Shortcuts turned to NewVoiceMedia for a more capable and intuitive solution. Over the past year, NewVoiceMedia provided the sales insights, high call quality and reliable international service and global presence Six Pack Shortcuts needed. Local and international connectivity was key as the company continued to grow and expand both in the U.S. and globally.
Since its ContactWorld deployment, Six Pack Shortcuts has seen an increase in connection rates in the U.S. and internationally, increased conversion rates and improved efficiencies across the business.
Dan Rose, CEO of Six Pack Shortcuts, said “NewVoiceMedia’s ContactWorld solution has been an absolute game-changer for the growth of our sales floor. Its integration with Salesforce and the power of its technology have completely changed the dynamics of our sales team and allowed them to hit conversion metrics that are unheard of in our industry. I would recommend NewVoiceMedia to any company that uses phones in any capacity”.
Jonathan Gale, CEO of NewVoiceMedia, said, “We are delighted to be a part of Six Pack Shortcuts’ success and pleased that the company is experiencing the full benefit of ContactWorld. As a fully scalable solution, which integrates seamlessly with Salesforce, our technology enables companies like Six Pack Shortcuts to maintain a rapid pace on the sales floor. We are confident that as the company grows, our solution will continue to facilitate valuable connections and improve conversion rates”.