NextiraOne, European communications services company, announced that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco.
This designation recognises NextiraOne in the UK for delivering outstanding customer service to customers in the United Kingdom. This is the second year in succession that the company has achieved the coveted accolade in the UK. NextiraOne has achieved this Cisco’s Customer Satisfaction Excellence in nine countries across Europe.
“This Cisco recognition is a significant achievement as it demonstrates the satisfaction expressed by our customers in the services we provide in designing and implementing Cisco solutions. In a year when we have concentrated so much of our efforts into delivering innovative Cisco solutions in Data Centres as well as Cisco switching and video solutions, this is praise indeed. We pride ourselves in understanding our customers and the technologies that help them achieve their business goals. This ‘Gold Star’ Customer Satisfaction Excellence award proves we are consistently getting this right,” said Steven Skakel, Managing Director UK & Ireland at NextiraOne.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner’s pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Partner Locator.
“Customer service is a cornerstone of the Cisco Resale Channel Programme. We are pleased to recognise and congratulate NextiraOne for achieving outstanding customer satisfaction,” said Edison Peres, Senior Vice President of the worldwide channels go-to-market group at Cisco.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program’s specializations and certifications, Cisco recognises a partner’s expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and pre-sales and post-sales support capabilities – critical factors in choosing a trusted partner.
NextiraOne has been a Cisco partner since 1992 and shares a strong relationship in the UK and across Europe. The company is a Cisco Gold Certified Partner in 11 countries and also a Managed Services Master Partner. NextiraOne now holds Cisco Customer Satisfaction Excellence accreditation in nine countries.
NextiraOne also has Advanced Technology Specialisations in many countries in a wide range of solutions including Unified Communications, Wireless LAN, Security, Routing and Switching, Data Centre Networking Infrastructure, Data Centre Storage Networking and Data Centre Unified Computing.