NFON and Daktela unveil Contact Center Hub

NFON and Daktela have shared details on a new omni-channel contact centre product “Contact Center Hub”, which will be presented for the first time at the Call & Contact Centre Expo in London today.

The product is the result of the two companies entering into a strategic partnership. Daktela, a Czech contact centre as a service (CCaaS) vendor, and NFON said the goal is to broaden NFON’s product portfolio in the field of CCaaS and significantly expand this business area.

With Contact Center Hub, NFON will market a product in its core markets that offers tailored contact centre functions for both enterprises and small to medium-sized companies. NFON plans to make the solution available from Q2 2022.

Dr Klaus von Rottkay, CEO of NFON, explained, “There is enormous pressure on European companies to keep digitalising in order to remain competitive, particularly when it comes to business communications. The customer communication interface is the key success factor here. While larger companies are sometimes a step ahead already, many medium-sized companies are only just starting this important process. Through our partnership with Daktela, we offer European companies a technologically outstanding solution here. We have a strong partner in Daktela that bears the seal of quality ‘Made in Europe’ for our solutions.”

Richard Baar, CEO and founder of Daktela, added, “We started concentrating on the contact center market at an early stage. This market has its special characteristics, particularly including high requirements for availability, support, and a degree of adaptability. With our product, we quickly became the leading provider. Now we are entering the next stage of our expansion together with NFON.”

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Charlotte Hathway

Charlotte is the editor of Comms Business and writes content to inform and educate the Channel about the latest technology and business developments. Got a story? Get in touch – charlotte.hathway@markallengroup.com.

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