NFON UK, a pan-European cloud PBX provider, has extended its partnership with ASC Technologies AG, a global software provider of omni-channel recording, quality management and analytics, to integrate its new product ASC Recording Insights with the Nvoice for Microsoft Teams proposition.
As a software development partner of Microsoft, ASC provides a leading-edge compliance service fully native to Microsoft Teams. At the click of a button, users can have legally compliant recording and analytics across chat, phone calls, screen sharing and video conferences. No separate external recording system is required.
NFON unveiled Nvoice for Microsoft Teams in October 2019. This solution combines two communication platforms into one offering: Microsoft Office 365 with Microsoft Teams and Cloudya, NFON’s cloud telephone system.
Dr. Gerald Kromer, chief executive officer at ASC Technologies AG explained, “By integrating our industry-leading ASC Recording Insights cloud service with Cloudya, we are giving organisations that have a legal obligation to record and archive their communication an ability to do so with the snap of a finger, which also fulfils MiFID II requirements.”
The ability for Nvoice for Microsoft Teams individual users or contact centre agents to manage complex regulatory requirements for recording and archiving with just one click, will save time and minimise risk.
Myles Leach (pictured), managing director of NFON UK, added, “We are pleased to bring this product to market so quickly, at a time when businesses need ways to work efficiently via their preferred collaboration tool from any location. We believe it’s a great value-added service, which will offer our partners a valuable new revenue opportunity. As a fellow innovator we are pleased to be partnering with ASC and bridging two best in breed technologies.”