“Significant investment means we can provide a proactive monitoring service to our resellers, that will lead to real-time updates on any faults, outages and major incidents,” explained Head of Network Services, Mark Curtis-Wood.
“Six large screens constantly stream live information - visible to the whole team on latest news events that could cause outages or disruption, a snapshot of our faults and service tickets, network monitoring of our resellers data circuits along with an overview of work queues and order volume information.”
The Network Operations Centre also includes information from the company’s interactive partner portal The Hub - that aims to put resellers firmly in control of their own sales success. This user-friendly online service provides resellers with easy order provisioning and billing capabilities as well as a wealth of up-to-date information.
“After many months of development and testing, The Hub has gone live, giving resellers the ability to place and track orders and manage quotes. It’s another example of how we continue to innovate our whole proposition and put resellers firmly in control of their own destiny,” said Mark. “Resellers will experience a more interactive and seamless way of accessing products and services, improving the way they manage and bill their customers.”
The Hub offers:
• Instant data quotes
• Easy order provisioning and management
• CDR (Call Data Record) access
• Interactive bureau billing
• Collateral knowledge base
• Ticketing system
• Tasks, notifications and alerts dashboard
• Work queues
Mark concluded: “The Hub offers a cradle to grave sales cycle, a complete resource from start to finish. Combined with the new Network Operations Centre we have brought everything together with everything connected to deliver even more enhanced service levels.”