Noble Systems has announced the Noble Web Interfacing Service to add flexibility to multichannel customer contact programs. Using web services, Noble enables data exchange between applications to improve the customer experience and allow faster response times to customer contacts and to improve “Speed to Lead” for web centric sales organisations.
Noble’s web services allow users to share information with third-party applications via SOAP based exchange. Noble Web Interfacing Services support the ability to make a request for information from an external system and to receive data for customer records. For example, Noble can receive data from an inquiry on a web page and automatically enter a new calling record into an active list so it is called immediately. All associated customer information will be available to the agent during the call and all gathered information can then be sent back to any client database. Noble WISE also allows the system to export data, to receive a request for information and send data from Noble to the third-party system such as a client CRM or online order entry system.
“Consumers in today’s on-demand world have expectations for a quick reply when making an inquiry or requesting services. Often, the first responder gets the business,” says Colin Chave, General Manager of Noble Systems EMEA. “With the addition of Web Services, clients using the Noble Enterprise Solution have increased options for their customer contact services. Real-time automated call list updates eliminate the need for manual lead entry and allow them to respond quickly to new leads or customer requests.”
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