Noetica has been chosen by The Telegraph Business Club to feature in a new documentary film highlighting the technology innovations and investments that are being made in UK call centres. The film focuses on the large strides the London-based software company has made in introducing agile customer interaction and business process management solutions to more than 50 call centres.
The Telegraph Business Club is an online resource, relied upon by entrepreneurs, owner-managers and professionals to provide them with information and insights that help them to grow their business. A spokesperson for the Telegraph Business Club explains why the film has been made and the reason for choosing Noetica: “The importance of call centres in the modern business world cannot be denied. With online services and trading continuing to grow, they remain a vital communication tool. The Internet is driving greater numbers of customers to call centres and Noetica is a leading expert in the software that powers them.”
In addition to Noetica, the documentary also features insight from call centre professionals including Hiten Patel, Senior Subscription Sales Manager at RSVP Media Response Ltd and Neil Rushton, Head of IT at 2Touch Axiom.
The Founder and CEO of Noetica, Danny Singer comments: “We are delighted that Noetica has been invited to act as an ambassador for the UK call centre technology industry. It is an exciting time for the industry as the economic climate forces even the largest of companies to look carefully at their costs. This is the time when smaller technology players such as Noetica can get a chance to prove how their technology can lead to leaner and more efficient ways of working, without costing the earth.”
Commercial Director at Noetica, Steven Brooks, also features in the documentary and he adds: “Our Synthesys™ product family is built around an ethos that technology should be easy to implement and manage, but, most of all, intuitive for the contact centre agent to use, allowing them to focus on delivering a high-volume of consistently high-quality customer interactions.”
The film also looks at Noetica as a company, which was established in 1996 and today employs more than 20 people, including software developers and call centre specialists, at its office near London Bridge. With a turnover in excess on one and a half million pounds Noetica has a prestigious customer-base in sectors such as insurance, finance, legal, media, fund-raising and outsourced contact centre services. Singer states: “We are a UK technology company bringing innovation to UK call centres. As result of their success and our growing reputation, we are also seeing strong demand for our solutions globally.”