Nortel is introducing a SIP-centric unified communications solution for small and medium businesses (SMBs) based on open source technology and complete with presence/instant messaging, IP telephony, conferencing, and other advanced applications. The company says that with this introduction, capabilities once only available to large enterprises – with bigger budgets – are now within the grasp of smaller players looking for a competitive edge thanks to the Nortel Software Communication System (SCS) 500.
Nortel say SCS500 is an easy to manage, user-friendly solution that works across different networks and devices, and is available this month on industry-leading hardware systems through Nortel’s collaborations with IBM and Dell. Suddenly, it’s simple for SMBs to tap the power of both IT and communications to transform their businesses and create new opportunities for market differentiation and growth.
“Simplicity is the key focus of IT for many small and medium-sized firms,” said Justin Jaffe, senior analyst, Small/Medium Business and Home Office Research, IDC. “Forward-thinking SMBs want the capabilities of a cutting-edge, highly integrated communications solution, but it must be easy to implement and simple to manage, in addition to delivering a quick and significant ROI.”
For the SMB, a unified communication solution has to score high in five areas: productivity, efficiency, flexibility, cost savings, and mobility, especially with today’s dispersed workforce,” added David Downing, general manager, Enterprise and SMB Communications Systems, Nortel. “SCS500 was designed to meet and exceed SMBs’ expectations in every category.”