Nortel is unveiling new unified communications solutions that let today’s mobile worker connect more quickly with colleagues, make faster decisions, and increase responsiveness to customers while helping enterprises make better use of their mobile communications budgets.
“Companies are deploying mobile unified communications for many reasons, but primarily because it makes people more effective,” said Brent Kelly, senior analyst and partner, Wainhouse Research. “With a mobile unified communications solution, call completion rates can rise 30% – 50%. Companies can also trade savings from mobile phone charges for an increased spend in Wi-Fi networks, dual-mode phones, customer-based equipment or licenses to support a mobile unified communications deployment. The key is that organizations can do a lot more with a similar spend.”
Now, employees can access the same VoIP and unified communications features they have come to rely on in the office no matter where they go as Nortel extends these capabilities to a wide range of cellular and popular smart phone platforms. The Nortel unified communications solutions also help workers eliminate the time wasting frustration of managing multiple phone numbers and voice mailboxes.
“Many business people use about six different communication devices and almost as many software applications on those devices – but that’s not helping people to better connect,” said Joel Hackney, president, Enterprise Solutions, Nortel. “By bringing together all of the devices, phone numbers and inboxes, Nortel is simplifying the work environment and allowing more real-time interaction.”
In addition to giving mobile workers access to the same voice calling features of the corporate network, like dialing by extension, conferencing, and call transferring, Nortel is augmenting these so-called ‘basics’ with a number of other communications-transforming capabilities such as;
A single phone number and voicemail across devices, from the desk phone, to the PC and mobile.
A presence indicator letting colleagues know when you are available or on the phone, even when mobile.
The ability to move from one device to another without interrupting a call. If you are on your mobile phone when you arrive at your desk and want to switch devices, just press a ‘handoff’ key on the desk phone and hang up the mobile.