NTA are pleased to announce the launch of their new dialler solution that can be delivered to any customers implementing their Hosted Telephony solution.
Paul White Managing Director of NTA commented, “We received many requests from our channel partners to develop this solution and therefore decided to prioritise this project with our in-house developers, we also wanted to deliver something unique for our resellers at the point of sale”. White continues “many organisations use predictive diallers that often end up with calls being connected to the called party and then ending up waiting for an agent to become free, our solution contacts the agent prior to making a call ensuring that there are no long silences which can often result in upsetting the prospective customer before even starting to talk to them about your product or service”.
White also adds “With the Telephone Preference Service (TPS) and Corporate Telephone Preference Service (CTPS) and their legislation being so strict we decided to enable the ability to upload this core data into the dialler whilst allowing the data to be checked online seconds before the call is initialised, thus meaning that only checked numbers against the TPS database can be called”. Many other features are included within the dialler solution as standard to include being able to book an appointment via the system by entering the day, date and time via the telephone keypad which can be automatically sent to a supervisor for appointment confirmation checking and scheduling and also being able to blacklist a caller so that they can be removed from the database if required indefinitely.
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