A customer of telecoms provider Unicom, which specialises in business-to-business telecom services, has logged the company’s 666,666,666th call.
Unicom, with regional headquarters in Birmingham, Ipswich, Leeds, Milton Keynes, Newcastle-upon-Tyne, Nottingham, Sheffield and Stoke-on-Trent, has been watching the numbers rack up as customers move over to it.
“We seem to have a great affinity with the small business community, and I think a great deal of the growth and success is down to nothing more complex than a no-nonsense personal service, priced highly competitively and operated from a local base.
“We are absolutely clear in our minds about what makes the difference to our customers: a UK call centre with real people answering the telephone, 98% of calls answered within six seconds, and managers and directors who are hands-on and accessible”, said Chris.
“Our customer retention level is currently running at 86% against a sector average of around 70%. Of the 14% we lose, only a third go to competitors, the remainder being businesses that close or move premises for one reason or another, which is obviously beyond our control.”