Numbers Stack Up as Unicom Hits All the Sixes.

A customer of telecoms provider Unicom, which specialises in business-to-business telecom services, has logged the company’s 666,666,666th call.

Unicom, with regional headquarters in Birmingham, Ipswich, Leeds, Milton Keynes, Newcastle-upon-Tyne, Nottingham, Sheffield and Stoke-on-Trent, has been watching the numbers rack up as customers move over to it.

“We seem to have a great affinity with the small business community, and I think a great deal of the growth and success is down to nothing more complex than a no-nonsense personal service, priced highly competitively and operated from a local base.

“We are absolutely clear in our minds about what makes the difference to our customers: a UK call centre with real people answering the telephone, 98% of calls answered within six seconds, and managers and directors who are hands-on and accessible”, said Chris.

“Our customer retention level is currently running at 86% against a sector average of around 70%. Of the 14% we lose, only a third go to competitors, the remainder being businesses that close or move premises for one reason or another, which is obviously beyond our control.”

The following two tabs change content below.


Latest posts by admin (see all)