O-bit says it is very proud of its WLR3 offering and after extensive testing plus a planned roll out and training phase, O-bit customers are set to see the full benefits of WLR3. Jenny Herd, Managing Director of O-bit Telecom, enthused “We have extensively tested our WLR3 service to give customers 100% peace of mind. Customers that have already used our service have said that our customer portal is “user friendly both in layout and functionality”. We are also providing dedicated support during the migration period with complete thorough training with our Customer Service team.”
O-bit will be hosting customer webinars focusing on the new WLR3 customer Portal. These webinars will act as a comprehensive introduction and overview of the WLR3 solution and the value add that O-bit offers. During these sessions customers will have the opportunity to understand the new benefit such as order placement, features and fault reporting. Resellers will be given several training dates to choose from for added convenience over the next month.
Herd adds “Customers will benefit from the very fact that this service is linked directly to the Openreach engineering workbook which means that the customer will be advised there and then of appointment availability for line installation and customer premise visits for faults and real time updates with order progression. There will be no more twiddling of thumbs waiting around for information. The customer will feel part of the process from start to finish.”