O2 Announces Customer and Digital Excellence Winners

O2 Business has announced the winners of its 2018 Customer and Digital Excellence Awards. The awards recognise a partner’s overall capability to provide world-class customer support, along with a high level of digital knowledge and expertise. They are unique in focusing on these two areas which are more relevant to customers’ needs and expectations, instead of categorising by scale and size alone.

The awards are part of O2’s Direct Partner Network, which was successfully re-launched in 2015. The programme itself has enabled O2 to build deeper relationships with partners in order to deliver real focus and growth within digital portfolios and customer relationships.

The O2 Direct Partner Network sets demanding qualifying criteria, including excellent customer service and commitment to the business sector. The focus on the customer experience means that when a customer chooses to work with an accredited O2 partner they can be assured they will receive first class products and services combined with the partner’s expertise from a trusted representative of the O2 brand.

Ten partners achieved both the 2018 O2 Customer and Digital Excellence Awards:
•8020 Ltd
•Active Digital
•Cellular Solutions & Services Ltd
•Cellular Solutions (NE) Ltd
•Daisy Connect
•Pure Telecom
•Signal Telecom
•The One Point Ltd
•Welcomm Communications Ltd

The 2018 O2 Customer Excellence Award winners:
•Aerial Group

The 2018 O2 Digital Excellence Award winners:
•Active Business Communications
•Maintel Europe Ltd
•CPW Business

Winners receive new excellence award branding, additional commercial incentives and further marketing and digital consultancy to help develop their business. They will receive their awards at a ceremony at The Shard in London on 1st March.

Jason Phillips, Head of Partner Channels for O2 Business, says “Each year, partners are rewarded for delivering the best-in-class customer and digital support that the SMB market has grown accustomed to from O2. I’m delighted so many of our partners have achieved these prestigious accolades and would like to congratulate them all on their outstanding contribution throughout 2017.

The quality continues to shine year on year and I look forward to seeing these partnerships continue to flourish in 2018, allowing us to deliver excellent customer experiences together.”

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David Dungay

Editor - Comms Business Magazine