Connectivity solutions provider Fluidata was one of the first to trial the O2 Wholesale webchat. Patrick Wood, Support Manager, commented: “It has been a great experience for my team being able to help mould what could turn into a key supporting asset for O2 Wholesale. The interface is logical and uncluttered, the engineers are well informed and it’s refreshing to see they have retained their unscripted approach from telephone support when discussing faults. This is often a pitfall for other web-based helpdesks.”
Dan Cunliffe, Head of Partners and Strategy at O2 Wholesale said: ‘Throughout the busy working day, partners want convenient and timely channels to contact us. Having a webchat capability offers exactly that and shows our consistent commitment to improving the experience we offer to partners.’
O2 Wholesale partners can check out the webchat on the O2 Wholesale Partner Portal.