Oak Compliant With Avaya Customer Engagement Solutions

Oak Innovation has announced that its Evolve v call reporting and performance analytics solution is compliant with customer engagement solutions from Avaya.

Evolve helps formal and informal contact centers monitor call traffic in real-time, so they can proactively respond to events as they occur. It also produces a range of historic reports to support improved call management over time. The application is now compliance-tested by Avaya for compatibility with Avaya IP Office 500 V2 Release 9.1.

Oak is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

Alex Mawdsley, Head of IT, Pepper (UK) Limited commented “Evolve is an excellent call reporting solution. It reports on the information we’re most interested in, like accurate average wait times, providing cradle-to-grave detail on all hunt group calls, including ‘lost calls’. It helps us co-ordinate traffic volumes moment by moment, as well as identifying regular peaks and troughs so we can effectively manage resources. The fact that it is optimized for the Avaya system we already had in place made implementation quick and easy.”

Phillip Reynolds, CTO, Oak Innovation added, “We are delighted that Evolve has successfully completed compliance testing with Avaya IP Office. Now customers can be confident that Evolve will interoperate seamlessly with their Avaya system, making it easy and cost-effective to incorporate this new technology into their communications infrastructure.”

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David Dungay

Editor - Comms Business Magazine