Oak Innovation unveils ClarifyGo SaaS option

Communication solutions provider Oak Innovation has released a hosted version of its Clarify compliance recording for Microsoft Teams.

In a statement announcing the addition, Oak said that the new SaaS option will broaden the appeal of Clarify and will be ideal for customers looking for an easy-to-deploy, scalable, web-based recording solution that saves them money upfront. ClarifyGo will be widely available later this summer.

“We’re delighted to have ClarifyGo out the door, knowing that this will give solution providers and their customers greater choice and ease of deployment,” said William Emm, Oak CEO (pictured). “This important period of testing will ensure that ClarifyGo is readily available to our partners sometime in Q3 this year.”

Customers will now be able to choose between having their own on-premises Clarify solution or a monthly subscription model depending on their needs. ClarifyGo will be maintained and managed by Oak in the cloud, removing the need for extensive IT support in-house and ensuring business continuity, Oak confirmed.

Currently available as a single instance solution, Clarify’s features include speech analytics and quality measurement. Oak said that the solution is popular in sectors such as finance where organisations wish to retain greater control over their data, and is also a good choice for organisations using a hybrid of systems (e.g Teams and Mitel) due to its ability to capture voice data from traditional telephony systems.

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Melissa Bradshaw

Melissa joined the Comms Business editorial team in January 2021. Following her role as editorial assistant within the Mark Allen Group division MA Music, Leisure & Travel since 2019, Melissa moved over to MA Business in October 2020 and now works as a reporter for two of Mark Allen’s business titles, Comms Business and The Engineer. She is working alongside our editor Charlotte Hathway, writing features and news for the magazine. To get in touch about potential features, contact her at melissa.bradshaw@markallengroup.com.

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