The vendor says that the product is a complete communication solution for the call centre environment and delivers the ability for call centre agents to increase their call rates, personalise their approach to clients and easily track transactions from initial contact to completion. Integration with existing user CRM systems results in agents requiring minimal training and will benefit from application screen popping as soon as ProVoice Enterprise is installed.
James Emm, Joint CEO at Oak Telecom told Comms Business Magazine, “Agents will be able to instantly deal with client enquiries, providing a professional personal service every time they pick up a call. Each recorded call will be logged to the appropriate agent and attached to the client’s record in the users CRM package. The auto configuration, intuitive call recording and flexible nature of the system will give instant productivity benefits.”
Emm concluded, “The developments within ProVoice Enterprise will give business advantage to any call centre within weeks of installation. Our expertise in CTI and call recording makes this another market beating solution from Oak.”