Oak launches reporting and analytics for Microsoft Teams

Oak Innovation has released a cloud reporting and analytics solution for Microsoft Teams. QualifyGo is designed for any organisation that wants greater insight into user activity on Teams. It provides useful feedback on user adoption and activity.

QualifyGo provides organisations with critical information through reports, daily dashboards, and trend monitors. This information can enable better call management and resource allocation. Additional capabilities are available as add-ons, including real-time reporting and wallboards, queue view management of call queues and auto attendants, or number view.

William Emm, CEO, Oak, said, “We’re delighted to be introducing QualifyGo for Teams. This means customers can now enjoy a complete recording and reporting package from Oak that is fully cloud-based. Since we also cater for customers who want on-premise recording or who use platforms other than Teams, it puts us in the strong position of being able to deliver a system suited to every business.”

QualifyGo is available now and is compatible with Oak’s existing Clarify recording and ClarifyGo recording-as-a-service products.

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Charlotte Hathway

Charlotte is the editor of Comms Business and writes content to inform and educate the Channel about the latest technology and business developments. Got a story? Get in touch – charlotte.hathway@markallengroup.com.

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