‘Dominic List, Managing Director of London based reseller Comtact says that in the sub 24 extension PBX market, his company is finding that whilst the old guard (in technology terms) such as Avaya and Mitel are still very strong, which may be down to the resellers experience driving these brands, rather than the respective strengths of the products.
“However there does seem to be a continued erosion from the soft switches such as Aastra and to a larger extent Asterix. We are also finding in the sub 10 users that companies are still trying out hosted solutions, to a varying degree of success.
Currently this market still seems quite buoyant and we have no reason to doubt that even in what is promising to be a cooler 2008 that this will continue.
Presence and Outlook integration are still key features in this market, as are the ability for remote VoIP enabled teleworkers. However, so far we have seen no incidences of Microsoft enabled PBX’s direct from the manufacturer, although we have seen third party call centre products developed on Microsoft platforms continuing to take market share in this section of the market.”