Marking a launch of a different kind – but nevertheless a significant milestone for the company, Daisy Wholesale has today launched its brand new Customer Service Plan to coincide with the date of the Apollo moon landing in 1969.
The comprehensive document – and the chosen launch date - not only signifies how far the business has come in the last six months, but is a living breathing commitment to the wholesale aggregator’s partners going forward.
From order management to account and billing services, the plan sets out how far the company will go to ensure its partners are supported in every element of their provisioning and service needs.
Daisy Wholesale’s Operations Director Paul Richens explains: “We are very pleased and excited to be able to launch our new Customer Service Plan, which will hopefully prove to our partners that Daisy Wholesale is committed to being transparent in everything we do.
“We think it’s vitally important that our partners always know where they stand with Daisy Wholesale and feel supported along every step of their journey with us.
“We hope that, by having a very clear and concise document that outlines how our services are provisioned, managed and supported, we will allow partners to set their own expectations with their customers, helping them to grow their business.”
The Daisy Wholesale Customer Service Plan provides partners with an understanding of all its services, the roles and responsibilities of its team and the product ordering process. As well as providing information about its product lead times and SLAs, it also gives details of the company’s out of hours support and fault logging system, giving the reseller an in-depth explanation of everything the company has to offer.
Richens added: “We really hope our partners take the opportunity to use this document as a point of reference. It sets firm expectations regarding our service delivery. The CSP is an opportunity to strengthen relationships, giving our partners the confidence and knowledge they need to deliver service excellence to their customers.”