Reseller ONI has once again achieved Cisco Customer Satisfaction Excellence. The company says it is extremely pleased to have achieved another year of positive responses highlighting their ongoing commitment to delivering the best possible service to their customers.
Achieving Customer Satisfaction Excellence is the highest distinction a partner can achieve within the Cisco Channel Partner Program.
32 surveys were completed in P2, 2011 achieving a score of 4.71 for Pre Sales and 4.67 for Post Sales; scores were based upon the customer satisfaction results captured in the Cisco Partner Access Online tool.
The results have been well received at ONI, who have recently moved their entire Technical Assistance Centre into their brand new, £3M data centre facility, offering remote hands assistance to all customers. The move was made to ensure that customers’ receive the highest levels of support and attention that they deserve.
Kevin Kivlochan, Director & Co-Founder of ONI comments, “Once again, this is a tremendous result and further demonstrates our commitment to customer service excellence. We take great pride in ensuring we are fully equipped to respond quickly and efficiently to customer service requests and hope to improve further still as we move into Cisco’s new financial year.”