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Openreach engineers only to serve ‘Government Critical’ premises

In response to PM Boris Johnson’s latest announcement last night (Monday 23rd March) Openreach is to limit its engineers visiting customer premises with immediate effect. Work will be limited to ‘essential’ services and limited to:

·Self-install activities (i.e. where there is no engineering visit to the end customer premises)

·Service to vulnerable end customers (in-home and carried out safely, only where essential)

·Those end customers who have no other form of broadband or telephony available – and we will look to deal with these via escalation channels jointly with the CP to find a solution that doesn’t require a home visit

·On-premises work for critical national infrastructure customers (NHS, pharmacies, utilities, emergency services, retail and wholesale food distribution outlets, financial services businesses and other categories defined by the Government).

For the full announcement on the Openreach website click here


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David Dungay

Editor - Comms Business Magazine