Orange has announced the launch of its enhanced Pocket Landline service which enables small and medium (SME) business customers to benefit from having a local landline number which rings directly through to their mobile.
According to research by Orange, despite the prevalence of mobile phones, a landline is still the staple tool for nearly half of all SMEs, with 43 percent only advertising a landline as their main business number. However, the research also revealed that a landline does have its drawbacks and a staggering 80 percent of businesses miss one to five customer calls every day simply because they can’t wait in the office in case the phone rings. Pocket Landline provides businesses with the best of both worlds, offering them the credibility of a landline with the accessibility and flexibility of a mobile, meaning that businesses no longer have to risk missing out on customer calls.
Enhancements to the Pocket Landline service, which launched in January, include options starting at just £10 per telephone number, so business customers can be sure they’re getting the best deal. An additional benefit of the service is that Pocket Landline can be routed to a business’ mobile from either their existing landline number or a new one, making it the perfect, hassle free way to stay in contact with customers while on the move.
To enhance the success of Pocket Landline, Orange is also providing expert training to its sales teams to ensure that customers and resellers are fully aware of the benefits on offer, including business generation, improved productivity and easy management. A survey of current Pocket Landline users found that over three quarters (76%) found the set up of the service quite or very easy. In addition, nearly a quarter of Pocket Landline customers (24%) found that after just four months, the service actually increased the number of calls to their business.
The service will continue to include Pocket Landline Many to One and Pocket Landline One to Many for businesses with more than one user. These flexible options allow businesses to have multiple landline numbers routed through to one mobile, or one landline number routed to multiple mobiles.
Equipped with the same, easy-to-use tools as the original service, enhanced Pocket Landline can be managed using a simple web based portal. This free online tool allows customers to create bespoke announcements for incoming calls, monitor patterns regards incoming business calls and change the availability of their number by time of day or date.