Orange achieved the number one position in both quality and value for money, while customers have also rated Orange’s mobile broadband service top in nine out of 15 categories, including ease of use, staying connected and overall network coverage.
Orange offers a variety of mobile broadband and connected laptop offers in the UK, and earlier this year, took steps to provide consumers with greater control over their mobile broadband usage by launching new software that alerts them when they are approaching their usage threshold. What’s more, Orange also introduced an automatic monthly bill cap, so that all Orange mobile broadband customers are not charged more than an extra £40 a month if they accidentally go over their monthly data allowance whilst using their dongle in the UK.
Asif Aziz, director of broadband and home, Orange UK said: “Being rated as top for our mobile network operator performance is a real honour and fantastic achievement. At Orange we’re committed to delivering a consistent and high quality user experience and have shown that we also offer great value for money with propositions starting from less than £5 per month.”
Orange’s mobile broadband was ranked number one for reliability in YouGov’s Dongle Tracker survey in April 2009. In 2008, Orange was rated the top provider for ‘overall mobile broadband service quality’ and number one for mobile broadband by YouGov.