Dan Germain joins Outsourcery from Cobweb, where he was CTO. He has been working within the hosting industry for over six years and in that time, has led a five-fold increase in the SaaS customer base for Cobweb Solutions as well as enhancing its service delivery to exceed 99.9% availability for consecutive years. Dan was also responsiblefor the delivery of their Hosted Messaging & Collaboration (HMC) platform adding 2,000 managed SME customers in two years.
Dan has a passion for improving the SaaS customer experience through the connection of customer services and technical platform operations. He has experience in creating and delivering technical and service strategies relating to data centres, storage, virtualisation and service delivery. He will be responsible for the activation of these strategies and the development of new services and feature enhancements.
Ryan O’Reilly joins Outsourcery with 12 years experience in the hosted communications industry, most recently with Invomo where he was Operations Director. During this time he successfully implemented a number of TDM, VoIP and IP infrastructures for a number companies; allowing Invomo to achievetheir status as market leaders in providing carrier class Voice over IP and converged telecoms solutions.
In recent years Ryan’s focus has been the integration of multiple voice and IP networks, billing systems and staff structures after a series of strategic acquisitions. Ryan’s experience is in designing, creating and managing carrier grade converged network solutions and the structure and people that support it.
Piers Linney, the joint CEO of Outsourcery said “The software industry is growing at a blistering rate with hosted IT at the forefront of changes as it is developing recognition and providing tangible benefits for businesses. The strategic appointment of Dan and Ryan means that we have key staff in place to ensure were main ahead of the competition, while ensuring we can provide the best possible service to our customers and match our significant investment in technology with an equitable investment in people.”