News Stories | Comms Business | Page 1415

Pennine Kick off for 2006

Pennine Telecom, which celebrates its 30th anniversary in 2006, has reached agreement with Bury Football Club to put up a 30-foot sign at the pitch si

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All I Want For Christmas Is A Response From Customer Services

Retailers' online customer service teams deal with 80% of customer email queries within 24 hours - unless it's Christmas … when only around 25% are qu

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2006 VoIP Predictions from ntl

Judith Jackson, Product Manager of Voice Services, ntl Business Division, says "Realistically, widespread adoption of VoIP amongst UK businesses will

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Safety Zone for Headsets

Contact centre executives throughout Europe are becoming increasingly concerned. There is still a good deal of confusion as to exactly how the new EU

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Ear we go as BT Gears up for 21CN Transformation

The finely-tuned hearing and listening skills of a team of voice quality specialists known affectionately as the “Golden Ears” are playing a key role

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Crane to Focus on Service Capability in 2006

Crane Telecommunications has announced the appointment of Keith Deane as technical operations director. Deane will focus on the development of Crane’

s…

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Nortel Signs 20,000 IP Users at KPN Holland

KPN has announced it is moving to an all IP-based, next generation communications platform based on Nortel technology. Roll-out of the new voice and…

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Portal Exposes Telecom Scams in East Anglia

Portal Voice and Data Ltd, the nationwide distributors of NEC telephone key systems and applications, has been warning small and medium businesses of

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Fibre Optech Launches the Artemis Range of Products

Fibre Optech the specialist distributor of cabling infrastructure and IP based products for the security and communication markets, announces the laun

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Nessco to Distribute Philips SOPHO 2000 IPS and SOPHO IPC 100 PBX

Philips Business Communications has signed a distribution agreement with Nessco Integrated Network Solutions (INS), as part of the company’s plans to

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Do or Die – A More Flexible Approach to Remote Working

Graham Chick, chief executive of GemaTech argues the case for UK organisations to adopt a more flexible approach to remote working for…

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WLR Fit for Purpose? – It’s a Matter of Opinion say Your Comms

Ofcom’s recent announcement that BT’s wholesale line rental is fit for purpose has met with mixed reaction. Clearly BT are chuffed to have Ofcom on

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Nimans Flips Over New BT Zenith Handset

Nimans is getting enthusiastic over the new BT’s Zenith handset which they say marries mobile style with DECT technology to satisfy clients seeking a

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Dimension Data Tie Up HMRC

Her Majesty’s Revenue & Customs (HMRC) has selected network cabling solutions from cabling manufacturer Brand-Rex as part of a major office constructi

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Rocom Cuts Exclusive Canadian PBX Deal for UK & Eire

Distributor Rocom is bringing the TalkSwitch range of PBX systems to the UK on an exclusive deal just signed with the Canadian manufacturer who say th

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A String of Awards for RHM

Gloucester based RHM Telecommunications has been awarded Avaya SMBS Gold Partner status ahead of schedule. The award came after what was already a st

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Verizon Tests Nortel IMS Solution

Verizon is testing an IMS solution from Nortel as part of Verizon’s ongoing plans to evaluate IMS technologies. This testing will allow Nortel’s IMS s

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New Avaya Homeworker Solution

Avaya has announced a new telecommuter solution that embeds virtual private network remote capabilities into Avaya’s family of IP telephones and say b

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Comstor Adds Sony to its Affinity Vendor Program

Westcon Group has signed a distribution agreement with Sony which will see the group resell, support and maintain Sony IPELA products in the UK…

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Legend Opens Datacentre

Legend Communications plc has opened their multi-million pound datacentre, iP House, a 800+ rack hosting capacity data centre with E1 voice traffic co

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